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General and Sign Up
What is TalentOcean?
Professionals
TalentOcean is a platform designed for industry professionals to showcase their career stories, apply for job and access career learning and development resources.
Recruiters and People Managers
TalentOcean is a platform designed for recruiters and people managers to efficiently find and manage top talent using talent (skills-based).
How do I subscribe tor TalentOcean?
You can view the services, features and functions available for Job Seekers and Recruiters at: https://talentocean.co/services
Registration is a simple form, available when reviewing jobs on the Job Board (https://app.talentocean.co/job_board) or by registering directly on the Log In page (https://app.talentocean.co)
I forgot my password. How do I reset it?
Click on the “Forgot Password” link on the login page - https://app.talentocean.co - enter your registered email address, and follow the instructions sent to your email to reset your password.
Can I register using my social media accounts?
No. Not at this time.
How do I update my profile information after registration?
If you need to change your name, please reach out to the TalentOcean Team. Unfortunately, you will not be able to change your email address on the Platform – if you wish to do so, you must register with a new email address.
What should I do if I don’t receive the email confirmation?
Please reach out to the TalentOcean: support@talentocean.co.
What should I do if I face issues while registering?
Please reach out to the TalentOcean: support@talentocean.co.
How do I set up my company’s profile on TalentOcean?
Register as a Recruiter - https://app.talentocean.co/ - and insert your Company name when registering.
Can multiple recruiters or managers from my company use the same account?
You can share Jobs and associated Candidates or Applicants on the Platform. You must create a “secret code” in your Recruiter Profile. As your colleagues Subscribe and Activate their Account, they should use the option to register with an existing Company. From the list provided, select the Company to join and insert the "secret code" provided. This will ensure that any Jobs or Professionals associated with your Company will be available to other Company Users on the Platform.
Can I link my TalentOcean account with my company’s HR system?
As a Recruiter, you have the Option to Download your Connections as a CSV file, for inclusion in your external HR, ATS or CRM systems.
How do I manage user permissions within my team?
TalentOcean is configured to allow users from the same company to share Jobs and Professionals / Connections. There are no common user permissions settings for this feature.
What should I do if an employee leaves the company?
Use the in-App support process to request that the Account is closed.
Account and Access
What happens if I cancel my account?
As a Recruiter:
If you cancel your account - in that you can your monthly subscription - you will retain access to the platform and its features until the end of your current billing cycle. After that, your account will be suspended. After 60 days, your Account and your company details will be deleted.
As a Professional:
TalentOcean is free for Professionals. If you want your profile removed, please raise a support request with the TalentOcean team.
How do I delete my account?
If you want your profile removed, please raise a support request with the TalentOcean team.
What happens if I delete my account / cancel my subscription?
As a Recruiter:
If you cancel your subscription, you will retain access to the platform and its features until the end of your current billing cycle. After that, your account will be suspended. After 60 days, your account profile will be deleted.
As a Professional:
After requesting your profile deletion, your account profile will be deleted, immediately.
As a Recruiter - can I share my account with other team members?
You can share resources (Jobs and Professional Connections) between users in the same Company on the Platform. When they register, they can select the "Join an existing Company" and enter the details required, including a Secret Code which you will need to share with them.
You will not be able to share your Subscription with other Users, as this is based on your log in credentials (email address).
Can I change the Secret Code of the Company I used for my team members?
Yes, every Recruiter Account contains a Secret Code which is at the discretion of the User. Please note that Secret Codes are used when new company users have subscribed and are activating their account. The Secret Code provided is accessed in real-time - if it changes and the new company user tries to use an outdated Secret Code, they will be rejected.
Where can I view a list of team members I have invited to TalentOcean?
Navigate to Your Connections page, where you can view all team members along with any applicants who have applied to your Job Postings or anyone who has been invited to complete assessments.
Billing and Payments
What payment methods are accepted?
TalentOcean accepts various payment methods, including credit cards, debit cards, and PayPal. Specific payment options may vary depending on your location.
How often will I be billed?
Monthly Subscription plans are charged on a prorated basis from the 1st day after an initial 7-day trial period and on the same day of each month thereafter.
Can I get a refund if I cancel my plan?
No, we do not issue refunds for canceled services. Please refer to the “Refund Policy” section in our terms of service or contact our support team for specific details.
How do I view my billing history and invoices?
You can view your billing history and download invoices from the “Billing” section of your TalentOcean App. Following the link provided on that page allows you access to the external subscription platform, where invoices and other payment features are available.
Subscriptions for Recruiters
How does the free trial work?
Registering as a Job Seeker or Professional is Free.
Registering as a Recruiter entitles you to 7 Days full access to all features. Monthly subscriptions are available after that time.
I was invited to TalentOcean to apply for a job, do I have to pay for a subscription?
No - Job Seekers / Professionals registering on TalentOcean to apply for Jobs do not need to pay a subscription.
Can I try TalentOcean before committing to a Monthly Subscription?
Yes, TalentOcean offers a 7-day free trial with access to essential features, allowing you to evaluate the platform before making a decision.
Do I need a credit card to register?
You will need a credit card to subscribe for a Monthly Plan after your 7-Day Free Trial. You do not need a credit card to initially register as a Recruiter on the Platform.
How do I apply for a Monthly Subscription?
The Monthly Subscription Plan is advertised and available during your 7-Day Free Trial period, on your Dashboard. You can directly access the Plan here:
https://billing.talentocean.co/p/login/5kA5kG9gb2YfamQfYY
What is included in a Monthly Subscription?
There are currently no limits for access to the full set of features and functions available on TalentOcean, including;
Job Postings
Job Board
Talent Board Searches
Assessment Invites
Job Application Invites
Candidate / Applicant Profile Reviews
Professional Story Page Reviews
CSV Downloads
CV/ Resume Downloads
Be sure to check our Terms of Service relating to our Acceptable Use Policy for excessive use:
https://talentocean.co/terms-of-service/
What happens if I don't pay my Monthly Subscription?
If your payment lapses on your Monthly Subscription Plan, you access to the Platform will be revoked.
Can I cancel my Subscription at any time?
Absolutely. You can cancel your Plan at any time with no penalties. Your access will be revoked after your Subscription Date lapses.
Story Pages
What is a Story Page?
A Story Page is a unique link for your personalized profile that goes beyond the traditional resume or CV. It allows you to showcase your career journey, skills, ambitions, aspirations, hobbies, passions, and achievements in an engaging and dynamic way.
Can I customize my Story Page?
Yes! You can change the font and color of background and font and customize to match your personal brand. Every aspect of Your Story is written by you, using our intuitive, easy to access Story Builder.
How do I share my Story Page?
Your Story web page has a unique URL that you can share on social media, in emails, job applications or include in your digital portfolio.
Can I update my Story Page after it’s created?
Yes, you can update and modify your Story Page as often as you like, ensuring it reflects your latest achievements and goals.
Can anyone create a Story Page?
To create a Story Page, you must be a registered Professional on TalentOcean.
How long will my Story Page remain active?
As long as you have a paid Professional subscription, your Story Page will be active.
Talent Board
What is a Talent Board?
Within the Platform, the Talent Board lists all Professionals who have made their Profile public. It contains personally-identifiable information and a link to the individuals profile details.
Outside the Platform, the Public Talent Board lists all Professionals who have made their Profile public - anonymously. It does not contain any personally-identifiable information and visitors are encouraged to join TalentOcean to view the full details available.
Talent Assessments
What types of assessments are available on TalentOcean?
TalentOcean currently caters for over 60 vocational, soft skills and industry Talents:
Talent Name |
Industry Sector |
Talent Name |
Industry Sector |
Accounting |
Accounting |
IT Vendor Management |
Tech Industry |
Banking |
Banking |
Leadership Skills |
Soft Skills |
Capacity Planning |
Tech Industry |
Logistics |
Logistics |
Cloud Computing |
Tech Industry |
Management Leadership |
Soft Skills |
Communications Management |
Soft Skills |
Management Skills |
Soft Skills |
Construction |
Construction |
Manufacturing |
Manufacturing |
Creative Industries |
Creative Industries |
Marketing |
Marketing |
Creativity |
Soft Skills |
Network Security |
Tech Industry |
Customer Relations |
Customer Relations |
Personal Communication |
Soft Skills |
Cybersecurity |
Tech Industry |
Personal Integrity |
Soft Skills |
Data Management |
Tech Industry |
Planning and Organization |
Soft Skills |
Data Privacy |
Tech Industry |
Problem Solving |
Soft Skills |
Decision Making |
Soft Skills |
Problem Troubleshooting |
Tech Industry |
Delivery Management |
Tech Industry |
Professionalism |
Soft Skills |
Delivery Tools |
Tech Industry |
Purchasing |
Soft Skills |
Diversification |
Soft Skills |
Quality Assurance |
Soft Skills |
Diversity and Inclusion |
Soft Skills |
Resource Management |
Soft Skills |
Education |
Education |
Retail |
Retail |
Ethics and Compliance |
Soft Skills |
Risk Analysis |
Soft Skills |
Financial Budgeting |
Soft Skills |
Sales |
Sales |
Flexibility |
Soft Skills |
Self-Discipline |
Soft Skills |
Healthcare |
Healthcare |
Software Deployment |
Tech Industry |
Hospitality |
Hospitality |
Software Development |
Tech Industry |
HR and Recruiting |
Soft Skills |
Stakeholder Management |
Tech Industry |
Industry Proficiency |
Tech Industry |
Team Collaboration |
Soft Skills |
IT Developer |
Tech Industry |
Teamwork |
Soft Skills |
IT Enterprise Architect |
Tech Industry |
Time Management |
Soft Skills |
IT Governance |
Tech Industry |
Utilities |
Utilities |
IT Innovations |
Tech Industry |
Work Coordination |
Soft Skills |
IT PMO Portfolio Manager |
Tech Industry |
Your First Interactions |
Any |
IT Processing |
Tech Industry |
Your First Job Search |
Any |
IT Program Manager |
Tech Industry |
Your First Project |
Any |
IT Programmer: Python |
Tech Industry |
Your First Role |
Any |
IT Project Manager |
Tech Industry |
Your First Week |
Any |
IT Terminology |
Tech Industry |
|
|
How can I prepare for an assessment?
There are learning resources available in the Learning Centre section. This includes a full definition for each Talent and, where feasible, a full Study Guide. Coaching, Mentoring and Training are also available in the Learning Center.
Can I view sample questions before taking an assessment?
There are no sample questions per Talent – however, a good place to start is in one of the “Your First...” Assessments, which provide very general questions and answers, as examples of how Assessment Questions are formulated and presented.
How do I take an assessment?
You can directly access Assessments in the relevant Section and attempt them depending on your Assessment credits.
If you have been invited by a recruiter, you can Filter Assessment Providers in the Assessment section and attempt them, directly, in relation to requests or Jobs you have applied for.
Can I retake an assessment?
Retake policies are at the discretion of TalentOcean support. If you wish to retake an assessment, please raise a support request, available through the (!) Icon, available on any screen.
Can I request new talents or talent assessments?
You can suggest new talents or talent assessments through the support (I) icon at the top of every page.
Can I benchmark assessment results against industry standards?
The nature of TalentOcean Assessments is in providing the same set of questions, persistently. All Assessments are scored out of 60 and their are 15 questions in each one. This provides a "level playing field" for all Assessment Takers, as a Benchmark. All Assessments are scored out of 60 and their are 15 questions in each one.
How do I provide feedback on assessment results through the platform?
You can navigate to the Feedback Page in your App - or you can raise any questions using the Support (I) Icon, found at the top of every Page within the App.
Results and Feedback
How can I view my assessment results?
Go to your Dashboard and review the Assessments Results on display - or Navigate to the Assessment page and review your Scores in the Talent List. The percentage score and time to complete for any Assessments you have completed are available on that screen. Clicking on your Score will open a pop-up window showing your Appraisal.
How are my assessment results used by recruiters or people managers?
Assessment results can be used in several ways by recruiters or people managers. Your individual and average Assessment scores are calculated for them, and it may form a part of their selection processes as they compare candidate or applicants.
What other information of mine does a Recruiter or People Manager have access to?
Aside from your Profile, Story (if it is activated) and Assessment Results, no other information is shared with recruiters or people managers when applying for a Job on TalentOcean.
Can I share my assessment results with people who are not on TalentOcean, like an employer or recruiter?
Yes - you can download your Profile or Assessment Results to share with external parties.
How long will my assessment results be available on my profile?
Results are available indefinitely for each completed Assessment.
Job Board & Applications
Professionals Only
How do I search for job postings on TalentOcean?
After logging in, navigate to the “Job Board” section. Use filters such as job title, location, and industry to find suitable job postings.
How do I apply for a job?
Before you apply for any Job on TalentOcean, please be aware that recruiters or hiring managers will then have access to your Profile. It is a good idea for you to complete that detail as fully as possible, prior to applying for any Job on TalentOcean.
Click on the job posting you are interested in, review the details, and click “Apply Now.” Your Application, your Profile and your Assessment Results will be advised to the recruiter or hiring manager and you will receive a confirmation email.
Can I save job postings to apply later?
Unfortunately, there is currently no facility to “favourite” Jobs or Roles.
Can I track the status of my job applications?
Once a Job is applied for, it is the responsibility of the recruiter or hiring manager to advise you of any change in status of your application. If the recruiter rejects your application - or if the job is deactivated (unlisted), you will be advised via email.
How do I withdraw an application?
Navigate to the “Application” screen and select the Job you want to withdraw from. Select the Job and click on the “Cancel Application” button. The recruiter or hiring manager will be informed and you will receive a confirmation email.
What information is shown to a recruiter or hiring manager when I apply for a job or complete an assessment?
Recruiters or hiring managers will have access to your Application, your My Story Profile and your Assessment Results.
Job Posts and Application Management
Recruiters and People Managers Only
How do I create a job post?
After logging in, go to the “Create Job Post” section, fill in the job details and click “Create Draft.”. After creating the Draft, review your Job Listing before submitting for Publication.
How can I manage my job posts?
Navigate to the “Manage Job Posts” section to view, edit, or archive your job postings.
It is important to note that Job Posts cannot be deleted once they have been Published. This is due to auditing regulations.
How can I view / manage job applications?
Navigate to the “Manage Applications” section to review, shortlist, or reject candidates.
How do I collaborate with other managers on job posts?
Members of the same Company on TalentOcean have access to the same Jobs - and Applicants - by default.
Can I set automated responses for job applications?
No. You will be alerted to any new Applicants for your Published Jobs.
How do I handle bulk applications?
You can use the Send Invites section to submit personalized and bulk invites for your Job Posts - or simply to invite participants to take Assessments.
What information can I see from the applicant?
Once a Professional has applied for your Job, you will have access to view their limited Profile - and to download their Assessment Results or Professional Profile. You may also be able to view their Story page, if it is active.
How do I shortlist applicants based on their assessment results?
There is a Quick Note facility available for all of your Job applicants, for you to create and share your own notes internally, across your Company colleagues on the Platform.
How do I reject applicants?
When reviewing Your Connections, you can summarily reject them - you will need to provide a viable and valid reason for your Rejection notification which will be sent to the individual and copied to you on email.
Can I schedule interviews through TalentOcean?
Interview Functions are not available at this time.
How do I provide feedback to applicants through the platform?
The Platform does not provide a Messaging facility. You will have access to allow you to connect with an Applicant directly, via email.
Can I record observation notes for anyone who has applied for one of my Job Posts or accepted my invitation to take assessments?
Yes. One various pages throughout TalentOcean, you will find buttons to write or view Quick Notes on the applicant. NOTE: You will only be able to view Quick Notes that you have created.
How do I optimize my job posts to attract the right candidates?
Jobs are listed both within and external to the Platform, available to share with 3rd parties.
Can I duplicate an existing job post?
Duplicating Job entries is not available, at this time.
How do I close a job post once the position is filled?
If you wish to unpublish a Job, navigate to your Job Sourcing page, locate the Job and set it to Archive.
Support and Assistance
What support options are available with my subscription plan?
Support options vary by plan. Monthly plans include email support, while Annual plans offer priority email and/or real-time online support.
How do I contact customer support for assistance?
You can contact our customer support team through the (!) Icon at the top of any Screen.